TERMS and CONDITIONS WHOLESALE

Oriental Garden Supply, LLC
448 W. Bloomfield Rd.
Pittsford, New York 14534
Phone: 585-586-3850
Fax: 585-586-8945
Email: orientalgardens@aol.com

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Guarantee:

We endeavor to grow and ship healthy stock true to name, free of pests and diseases, and in good condition. We give no warranty, expressed or implied, as to future life or any other matter in stock we sell. Oriental Garden Supply LLC will not be held liable for any of the following including, but not limited to, crop loss, natural disasters, lightning strikes, acts of God, animal damage, transportation unless specified, or any warranty after said plant material has left the premises. It is mutually agreed that our total liability for any error shall be limited, upon satisfactory proof, to replacement of the material, or refunding the purchase price. Final decisions are left solely to discretion of the owner or authorized representative of Oriental Garden Supply LLC.

Orders:

All orders are accepted under the above terms and conditions unless any changes are specifically agreed to in writing from us. We accept orders subject to crop conditions and with the understanding that the same shall become void should injury befall the stock because of causes beyond our control. If we have any concerns regarding availability or quality of the materials that we have available, you will be notified prior to shipment. A minimum order of $500 is required for shipments.

Special Orders:

We welcome your business and any requests for items that we may not currently have in stock. Deposits are required on special orders over $100. Please note that last minute requests for changes on your special orders may not be honored due to the time and expense of acquiring these items.

Quotes:

We look forward to assisting you with your horticultural needs for landscaping jobs. Please fax or email your requests for pricing on larger orders when bidding jobs. Please allow us 24 hours on most quotes. Larger quotes with unique material may require more time. Once we receive your pricing request, you will be notified of the potential timeline, risks and/or hazards, and availability of sizes with costs.

Pricing and Availability:

All claims of availability and pricing are true to name as of this date and, although we make every attempt to keep the website and our trade publications current, actual prices and availability may vary. We recommend that you call or visit the nursery for current information if you have any concerns.

After submitting your request for Green Professional login and confirmation that you are actually engaged in the industry, you will be granted access to wholesale prices that are not available to the general public. Please note that you are being given access to pricing intended to the trade only and supercede any previous pricing offered by us. Any disclosure to third parties without our written approval will forfeit that wholesale pricing to you.

Most of the prices are reduced at least 30% from the retail price. Quantity pricing is also available upon request. Discounts may be applied to early orders before March 15th with a verified deposit. Note that all accounts due over 30 days will revert to retail pricing, an incentive to keep your account current!

Credit or Payment Terms:

COD or payment in advance is required on first orders unless otherwise arranged prior to shipment. A 25% deposit will be required on COD accounts to hold orders for more than thirty days. If you wish to be considered for credit, our Credit Application for Wholesale may be accessed here. A completed and approved credit application is required 30 days minimum prior to shipping in order to ship other than COD. Terms on approved accounts are 1% - 10 days Net - 30 days without any overdue amounts charged at the legal maximum interest rate. Any accounts 30 days past due will not be granted removal or purchase of additional materials until the overdue account has been settled. Oriental Garden Supply LLC reserves the right to change the conditions and/or terms at any time without notice.

Shipping:

We offer free shipping on orders over $1000 for delivery within a 50 mile radius of the nursery. We pack all stock with the greatest of care, but our responsibility ceases when the stock is delivered to the carrier. We are not responsible for damage in shipping or delays in transit. Freight charges, if applicable, will be collect. In the East and Northeast, we can ship container orders quite economically by FedEx freight. Please inquire.

Claims:

All claims must be made promptly (within 10 days) in writing of receipt of material and all unsatisfactory or rejected goods must be held for our advice or disposition. We will endeavor to make satisfactory adjustments when claims are established. We shall in no case be liable for any sum greater than the amount paid for the material in question.

Cancellations:

Order cancellations or changes must be submitted in writing no more than 30 days before shipping or for spring shipments no later than January 15th.

Tagging Policy:

Plant materials may be tagged for up to 14 days. The company name, job name (if needed), and flagging date must be present on any flag or it will be removed. After 14 days, any material left flagged will be considered abandoned and available to others without notice to you unless alternate arrangements have been made with Oriental Garden Supply LLC. If you wish to set aside a large amount of material, we may require a deposit. Please inquire.

Nursery Hours:

We are open for our wholesale customers more hours than for our retail customers. If your schedule does not meet our hours, we can arrange to be here at other times with sufficient notice. We are happy to provide quality plants and any knowledge that may aid you in acquiring a sale. However, you, the contractor, must accompany any customers that you are working with. Any unattended customers WILL be charged or quoted retail. If we are notified in advance, we can work with your customer to select the proper material without you being present, but our time will be billed to you at $100/hour. Any material that is selected will be tagged in accordance with our tagging policy for later pickup by you and will be given wholesale pricing.